Privacy Policy

Effective Date: 02/08/2024

Introduction

Welcome to CNA Computer Repair & Sales! This Privacy Policy outlines how we collect, use, and safeguard your Personally Identifiable Information (PII) to ensure transparency and protect your privacy. By engaging with our services, you agree to the terms outlined in this policy.

Information Collection and Usage

We collect and use PII for the sole purpose of enhancing our services and providing you with a seamless experience. This may include information such as your name, contact details, and any additional data necessary for business operations.

Information Sharing

We respect your privacy and do not sell or share your PII for marketing purposes. However, there are scenarios where sharing information may be necessary:

1. Business Transactions: In the event of a sale or merger of our business.

2. Legal Compliance: To comply with legal requirements.

3. Operational Responsibilities: For business operational responsibilities such as payment processing.

Even if we share information, we ensure that your text messaging originator opt-in data and consent are excluded. This information will not be shared with any third parties.

Data Recovery

We understand that the data stored on your mobile device—such as contacts, photos, videos, messages, and other personal files—can be extremely valuable. We take every reasonable step to protect your data and maintain your privacy throughout the repair and recovery process.

1. Data Handling During Repairs
Our technicians will never access, copy, or share the personal data stored on your device unless it is absolutely necessary to complete the service you requested (for example, data transfer or recovery). We encourage all customers to back up their data and remove any personal information prior to submitting a device for repair whenever possible.

2. Data Recovery Services
If you request data recovery as part of your repair, we will attempt to recover information from your device using secure and industry-standard methods. Recovery success cannot be guaranteed, as results depend on the extent of the device damage and data corruption. You will be informed of all available recovery options before any work is carried out.

3. Authorization and Consent
By requesting a data recovery service, you authorize our technicians to access the storage components of your device solely for the purpose of attempting data retrieval. Any recovered data will be handled confidentially and returned to you using secure transfer methods (e.g., encrypted drive, secure download link, or physical media).

4. Data Security and Confidentiality
All devices and recovered data are stored in secure facilities with restricted access. Our staff are trained to follow strict confidentiality and data protection standards. We do not retain copies of your recovered data after it has been delivered to you unless required by law or you provide explicit consent.

5. Limitations and Liability
While we take all reasonable measures to safeguard and recover your data, we cannot guarantee full recovery or protection against data loss resulting from hardware failure, prior damage, or other factors beyond our control. By submitting your device for repair or recovery, you acknowledge and accept these limitations.

Security Measures

We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Your trust is of utmost importance to us.

Changes to the Privacy Policy

This Privacy Policy is subject to change. Any modifications will be reflected on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us (610) 624-3774

Thank you for choosing CNA Computer Repair & Sales.